Identity Theft/Fraud is only for use when your personal information such as your name, date of birth, financial or other information has been obtained or used by someone without your permission.

If your documents (for example, the Credit Card itself) have been lost or stolen but Your Identify Information has NOT been fraudulently used, please ONLY submit a lost property report, a theft report or a theft from vehicle report. Do not file a identify Theft/Fraud report.

Before you start your report, contact the organization that will be concerned with the theft/fraudulent use of your identity information. For example, contact your bank, credit card company, other financial institution, or government agency. Make sure you have cancelled any fraudulent or affected cards or accounts.

The contact information for your financial institutions should be printed on your cards or statements.

If your mail is missing, contact Canada Post at or 1-800-267-1177.

To report or replace federal documents such as a Social Insurance Card, contact Service Canada at 1-800-959-8281. They will provide you with information on how to contact the specific federal agencies you need to.

To report lost or stolen Canadian Passports contact Passport Program at 1-800-567-6868.

For assistance regarding provincial documents contact Service Ontario at 1-800-267-8097 or TTY 1-800-268-7095. They will provide you with specific phone numbers or addresses to assist you in reporting your incident and getting replacement documents when required.

Please get and keep all papers, receipts, cancelled checks, mail from companies, etc. related to this crime. We may contact you to get these items if needed and you should keep copies for your records.

If you require more information before submitting your report, you may find the following links useful.

Agency Web URL Contact Telephone Number
Public Safety Canada 1-800-830-3118
Service Ontario 1-800-267-8097
Trans Union 1-800-663-9980 1-800-622-6232
Office of the Privacy Commissioner of Canada 1-800-282-1376
Equifax 1-800-525-6285
Passport Program (Lost or Stolen Passports) 1-800-567-6868

I am ready to report the theft/fraudulent use of my information online.

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