Collision Reporting Center (CRC) | Durham Regional Police Service

650 Rossland Road East
Whitby, ON L1N 9G5
(905) 668-4157

Hours: Monday-Friday 10:00AM - 6:00PM

If there are any injuries/unsafe conditions – immediately call 9-1-1 when safe to do so.
If no injuries and the vehicle is drivable, pull off the roadway and avoid obstructing traffic.
Assess the degree of damage to the involved vehicles.
Exchange driver/vehicle information (names, address, phone number, insurance, vehicle information – licence plate).
Take pictures/videos of involved vehicles/scene.
If there are any witnesses, get their contact information.
Report the collision with as much details as possible to CRC – if the vehicle can be driven, visit the CRC within 48 hours. If the vehicle requires a tow – transport to CRC immediately (if during operating hours).

If damage is over $5,000 combined, you need to report a collision to the CRC within 48 hours
You are not required to report any collision to the CRC where there is minor damage under $5,000 combined (contact your insurance company for options).

In any of the situations outlined below, follow the direction of an officer:

Significant injuries/death
A Pedestrian/cyclist is involved
Uncooperative drivers
Property damage that poses safety concerns
Collision with criminal activity/impaired operation/no insurance/suspended drivers
Significant traffic obstructions
Fail to remain (hit and run) accidents
Federal/provincial/municipal vehicles
Hazardous/dangerous material transportation

Call 9-1-1 for emergencies, or 1-888-579-1520 for non-emergency situations.

When officers respond to a collision:

All driver and vehicle information is taken
Officers will assess the value of total damage – Over/Under $5000
Drivers are given an accident report number to provide to their insurance company
Police will ensure all information is accurate and up-to-date
If needed for insurance/legal reasons – the police generated report will contain all involved drivers/vehicle information

To report a collision outside Durham Region, please contact the police service responsible for that area.

If your collision has occurred on a 400-series highway (Highway 401, 412 and 418) please contact the Ontario Provincial Police.

If your vehicle needs to be towed, follow these steps:

Choose a towing service
You have the option of choosing a police supplied tow service (set rate) or private/personal tow company (no set rate)
Ensure you confirm the tow rate of your vehicle before the vehicle is hooked-up to the tow truck
Your vehicle can be transported to your home, a mechanic facility, or to the tow truck’s yard for temporary storage
DRPS contracted tow companies:
- Duffs Towing (Pickering/Whitby) – 905-668-6866
- B+G Towing (Courtice/Clarington) – 905-435-1166
- Alpine Towing (Bowmanville) – 905-432-0000
- Pedersons Towing (Beaverton) – 705-426-5033
- Brians Towing (Port Perry) – 905-985-2243

Collision Reporting Centre (CRC) Frequently Asked Questions

FAQs

A Collision Reporting Centre (CRC) is a facility in Durham Region where people can report motor vehicle collisions where the damage to both vehicles exceeds $5000.

The accident report will be completed.
An officer or representative will ask for your documents, including your licence, vehicle permit, and insurance slip.
Damage to your vehicle will be assessed and photographs may be taken.
Police supplied ‘damage reported’ stickers may be used on the vehicles.
The accident report number, along with the involved officer's name will be given to you at the end of the process - for your personal records and to be given to your insurance provider.

Please allow for 30-60 minutes for any accident report details to be completed at the CRC.

A collision must be reported in person at the CRC for a police accident report to be generated.
Photos, video, and statements from involved parties may be taken by officers and required for the report.

If you are involved in a situation where your vehicle is struck and the other party does not remain (hit and run) please contact 9-1-1.
If you discover that your vehicle has been hit and the other party is unknown or has left the scene, please contact the DRPS non-emergency line at 905-579-1520.