Know your rights when you sign a contract at your door and learn about how to avoid common door-to-door scams. Certain products and services cannot be offered or sold at your home unless you initiate the transaction. For example, by calling or emailing a business and asking them to come to your home for the purpose of entering into a contract.
These restricted products and services include:
- Furnaces
- Air conditioners
- Air cleaners
- Air purifiers
- Water heaters
- Water treatment devices
- Water purifiers
- Water filters
- Water softeners
- Duct cleaning services
- Any good or service that performs or combines one or more of the above functions
Note: This Act does not applied to federally regulated businesses i.e. telecommunication.
Access to Consumers
To circumvent the Act some HVAC businesses and contractors are contacting the homeowner via telephone with the claim of working in their neighbourhood with the offer of a free HVAC inspection and/or invitation to participate in some Government of Canada grant program. Unsuspecting homeowners, often older adults or vulnerable persons, find themselves signing contracts in exorbitant amounts such as:
- $70,000 for a new furnace;
- $7,000 for a Nest thermostat;
- $20,000 for attic insulation; and
- $150,000 for pot lights and new trim in the house.
The business then works quickly to circumvent the “cooling off" period permitted under law
https://www.ontario.ca/page/your-rights-under-consumer-protection-act
More often than not the homeowner is unaware is unaware the contract is registered as a lien against the title. Such action often amount to form of mortgage fraud. The OPP have an active investigation.
Consumer Rights
https://www.ontario.ca/page/door-door-sales-and-home-service-contracts
Search of Title to check for liens
Property records are public record and are accessible on-line (for a fee) to everyone at a fee. The company that maintains the records on behalf of Service Ontario is known as “Teraview".
https://www.ontario.ca/page/search-land-property-records
All homeowners should check the land registry record often to ensure everything registered against the property title is in order.
Filing a Complaint
Filing a consumer complaint with the Ministry of Public and Business Service Delivery https://www.ontario.ca/page/filing-consumer-complaint
Complaint form: Ministry of Public and Business Service Delivery
https://www.consumerbeware.mgs.gov.on.ca/esearch/compform/english/complaint.jsp .
Be Aware List
The Ministry maintains a business “Be Aware List" that is available to everyone https://www.consumerbewarelist.mgs.gov.on.ca/en/cbl/search